Quality and operation management
  • Supervise the quality during the working process of the callers.
  • Improve control – automation mechanism of diverse reports.
  • Listen calls made by callers, evaluate the quality of calls and send feedbacks to the management level.
  • Take responsibility to minimize frauds of the callers.
  • Identify errors mistakes during the process from the callers and apply the deduction method if the Code of Conduct is violated.
  • Cooperate with the training experts of the debt callers to improve the training and development process for the callers.