Quality and operation management

Quality and operation management Friday, 17/02/2023

Supervise the quality during the working process of the callers.
Improve control – automation mechanism of diverse reports.
Listen calls made by callers, evaluate the quality of calls and send feedbacks to the management level.
Take responsibility to minimize frauds of the callers.
Identify errors mistakes during the process from the callers and apply the deduction method if the Code of Conduct is violated.
Cooperate with the training experts of the debt callers to improve the training and development process for the callers.

Chuyên mục: SERVICE

GALAXY DR COMPANY LIMITED